Shipping Policy – Cookies Trend Collective

At Cookies Trend Collective, we want your shopping experience to be smooth and stress-free. As our clothing is made to order, each item requires production time before it is shipped. We offer tracked shipping to customers across Australia so you can follow your order on its journey to you.

1. Production Time

All our print-on-demand products are made to order.

• Standard production time: 2-3 business days.
• Peak periods and holidays: Production may take an average of 2–5 business days due to increased order volumes.

Production time is separate from shipping time. Your order will be shipped once production is complete.

2. Shipping Times

We currently offer tracked shipping Australia-wide.

• Australia-wide: Estimated 2–7 business days.
  

Delivery estimates begin once your order has been produced and dispatched. Actual delivery times may vary depending on your location, the items ordered, carrier operations, public holidays, weather conditions, and other circumstances beyond our reasonable control.

Please note that these are estimates, not guaranteed delivery dates.

3. Order Tracking

Once your order has been produced and dispatched, tracking information will be provided when available.

Please allow some time for the carrier's tracking system to update after dispatch. You can use your tracking details to monitor your shipment as it travels to your delivery address.

If you have not received tracking information or your tracking status has not updated for an extended period, please contact us for assistance.

4. Estimated Total Delivery Time

Because every item is made to order, your total delivery time includes both production and shipping.

• Standard periods: Approximately 4–10 business days.
• Peak periods and holidays: Approximately 4–12 business days, depending on production and delivery conditions.

These are indicative estimates only. Actual delivery times may be shorter or longer depending on your order and destination.

5. Shipping Delays

Although we do our best to ensure orders arrive within the estimated timeframe, delays can occasionally occur due to high seasonal demand, carrier disruptions, public holidays, severe weather, customs processing, or other unforeseen circumstances.

During busy shopping periods, including Christmas and other major holidays, we recommend ordering early to allow additional time for production and delivery.

If your order appears to be delayed beyond the expected delivery window, please contact us and we will do our best to assist.

6. Incorrect Shipping Addresses

Please ensure your shipping address and contact details are correct before completing your purchase.

If you notice an error, contact us as soon as possible at peter@cookiestrendcollective.shop. As orders may enter production quickly, we cannot guarantee that address changes can be made after an order has been processed or dispatched.

Additional shipping charges may apply if a parcel needs to be resent because of an incorrect or incomplete address, subject to applicable consumer law.

7. Lost, Damaged or Missing Orders

If your order arrives damaged, appears to be lost, or has not arrived within a reasonable period after the estimated delivery window, please contact us at peter@cookiestrendcollective.shop.

Please include your order number and any relevant tracking information so we can investigate and help resolve the issue.

We will work with our fulfilment or shipping partners where necessary to determine the next steps. Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws in Australia.

8. Contact Us

If you have any questions about shipping, production times, tracking, or your order, we are happy to help.

Store: Cookies Trend Collective
Email: peter@cookiestrendcollective.shop

Thank you for shopping with Cookies Trend Collective. We appreciate your support and look forward to delivering your order!